The deal,
in plain English.

These Terms govern your use of GreenLeadAI. GreenLeadAI is a service of Steele Built General Construction Inc., a California company. "We" and "us" mean that company. "You" means the business purchasing or using the service.

By purchasing a plan or using the service, you agree to these Terms. If you're agreeing on behalf of a company, you're confirming you have the authority to bind it.

We build and operate a custom AI receptionist — a chat assistant that lives on your website, talks to your visitors around the clock, captures their contact details, gives cost projections based on pricing you supply, checks whether they're in your service area, and books consultations on your calendar.

What's included depends on the plan you buy. The plan details on our pricing page are part of this agreement.

Additional bot updates beyond your plan's included allotment are $75 each. We aim to have new bots live within 3–5 business days of receiving a complete onboarding form, but that's a target, not a guarantee — a form that arrives half-finished takes longer.

Your bot gives customers cost projections — rough figures derived from the pricing ranges you provide. A cost projection is not an estimate, a quote, a bid, a proposal, or an offer, and it does not create a binding price.

The bot has never seen the property. It doesn't know about the drainage problem, the tree roots, the access issues, or the permit the city is going to want. It's giving a ballpark so a homeowner knows whether to keep talking — nothing more.

You are solely responsible for the pricing information you give us and for every number your bot produces from it. You should confirm actual pricing in writing after an in-person assessment, and we recommend your own contracts say so explicitly. We are not liable for any difference between a projection and what a job actually costs.

Your bot is software. It's good software, and on Premium plans it's genuinely capable — but it can misunderstand a question, produce an inaccurate answer, or respond in a way you wouldn't have. That's the nature of the technology, and anyone telling you otherwise is selling something.

You're responsible for reviewing your bot after we build it and telling us about anything that's wrong. You're responsible for the content it delivers on your behalf once it's live on your site. We'll fix problems you report, within the update terms of your plan.

The bot supplements your team. It doesn't replace your professional judgment, your site visits, or your written contracts.

• Accurate information. Your services, pricing, service area, and business details. The bot is only as good as what you tell us.
• Your own accounts. A Calendly account on every plan, and on Premium, your own Anthropic account and API costs — typically $3–15 per month, billed to you directly by Anthropic.
• Keeping credentials secure. Including your API key. Revoke it yourself any time.
• Installing the embed code on your website, or getting your web developer to.
• Following the law when you contact leads. The bot records SMS consent for you. What you do with that consent — the texts and calls you send afterward — is on you, including compliance with the TCPA and any state rules. Recording consent is a tool that helps you comply; it is not a legal opinion that you have.
• Your own privacy policy. Leads captured on your website are your data and your responsibility to disclose. If you don't have a privacy policy, get one.
• Not misusing the service — no reselling or white-labeling it as your own product without our written agreement, no reverse engineering, no using it for anything unlawful.

Your setup fee and first month are charged together at checkout. After that, the monthly subscription bills automatically on the same date each month until you cancel. Payments are processed by Stripe.

If a payment fails, we'll reach out. If it stays unpaid, we may pause your bot until it's resolved — your leads stop coming in, so it's in nobody's interest to let that happen quietly.

We may change our pricing, but not on you mid-stream: existing clients get at least 30 days' written notice before any change to their rate, and you can cancel before it takes effect.

Refunds

Your setup fee pays for custom build work — configuring your services, your pricing, your service area, your automations. Once that work starts, it can't be un-done. So the policy turns on one clear, dated event: when we receive your completed onboarding form.

Monthly fees aren't pro-rated. If you cancel partway through a month, you keep the service until that month ends.

Cancel any time by emailing hello@getgreenleadai.com. Cancellation takes effect at the end of your current billing period — you keep the service until then, and you're never charged again after it. No notice period, no termination fee, no retention call, no talking you out of it.

Here's exactly what happens when you do:

• Your bot is deactivated at the end of your current billing period and stops appearing on your site.
• We send you a complete export of every lead the bot ever captured. All of it is yours.
• Your Calendly account, your Anthropic account, and your website remain entirely yours — we never had them.
• You remove the embed code from your site. We'll tell you exactly where it is if you've forgotten.
• Ask us to delete your records from our systems and we will.

We may suspend or end service ourselves if you don't pay, if you use the service unlawfully, or if you breach these Terms and don't fix it after we tell you. If we ever discontinue the product entirely, you'll get reasonable notice and a full export.

You give us permission to use your business information for the purpose of building and running your bot. That's the extent of it. We may mention that you're a client in our marketing, and if you'd rather we didn't, just say so.

GreenLeadAI runs on top of other companies' platforms — Typebot, Make.com, Brevo, Calendly, Anthropic, and Stripe among them. We chose them carefully, but we don't control them.

If one of them has an outage, changes its pricing, alters its features, or shuts down, your service may be affected. We'll work to restore or replace it as quickly as we can, and we'll tell you what's happening. We aren't liable for their failures.

We don't guarantee uptime. This is a small operation being honest with you rather than a large one promising you four nines it has no intention of honoring.

The service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties not expressly stated here, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee results. We can't promise a particular number of leads, a conversion rate, or a return on your investment. Any figures on our website are illustrations, not commitments. What we sell is a tool that answers your website at 11pm. What it earns you depends on your market, your pricing, and how fast you call people back.

To the fullest extent permitted by law, our total liability for any claim arising out of this agreement is limited to the amount you paid us in the twelve months before the claim. We're not liable for indirect, incidental, special, or consequential damages, including lost profits or lost business opportunities, even if we were told they were possible.

You agree to indemnify us against claims arising from your use of the service, the information you provided us, your communications with leads, or your violation of these Terms or of any law.

Changes to these Terms

We may update these Terms. If a change materially affects existing clients, we'll email you at least 30 days beforehand. Continuing to use the service after that means you accept the new version.

Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Los Angeles County, California, and both sides consent to that jurisdiction.

If part of this is unenforceable

The rest still stands. An unenforceable provision gets narrowed only as far as necessary, and everything else remains in effect.

Whole agreement

These Terms, together with our Privacy Policy and the plan details on our pricing page, are the entire agreement between us, and replace any earlier discussions. Not enforcing something once doesn't mean we've given up the right to enforce it later.

Transfers

You can't transfer this agreement without our written consent. We may transfer it in connection with a sale or merger of the business.

Ask before you buy. We'd rather spend ten minutes explaining something than have you find out later that you misread it.